Symantec™ ServiceDesk 7.5 MP1 Release Notes

Article:DOC6515  |  Created: 2013-05-09  |  Updated: 2013-10-24  |  Article URL http://www.symantec.com/docs/DOC6515
Article Type
Documentation


Description



Symantec™ ServiceDesk 7.5 MP1 Release Notes

Contents

1. Symantec™ ServiceDesk 7.5 MP1 Release Notes
About ServiceDesk 7.5 MP1
What's new in ServiceDesk 7.5 MP1
ServiceDesk 7.5 MP1 support matrix
System requirements for ServiceDesk
ServiceDesk requirements for the Symantec Management Platform
System requirements for the ServiceDesk server
System requirements for the SQL Server
About supported SQL Server collations for the Process Manager database
Requirements for the ServiceDesk client computers
Server configuration options for ServiceDesk
Installing ServiceDesk 7.5 MP1
Upgrading from ServiceDesk 7.5 to ServiceDesk 7.5 MP1
Migrating to ServiceDesk 7.5 MP1
Migrating data to ServiceDesk 7.5 MP1
Known issues
Fixed issues
Other things to know
Documentation that is installed
Other information
 

Change history

The following changes have been made to the ServiceDesk 7.5 MP1 Release Notes:

Revision date

Summary of changes

Affected topics

24 October 2013

Added information about Symantec Mangement Platform 7.5 and IT Management Suite 7.5 requirements/compatibility.

  • ServiceDesk 7.5 MP1 support matrix

  • System requirements for ServiceDesk

  • ServiceDesk requirements for the Symantec Management Platform

  • System requirements for the SQL Server

  • Installing ServiceDesk 7.5 MP1

  • Upgrading from ServiceDesk 7.5 to ServiceDesk 7.5 MP1

  • Migrating to ServiceDesk 7.5 MP1

Added information about Clouid-enabled Management.

  • Other things to know

Added 7.5 documentation references.

  • Other information

 

Revision date

Summary of changes

Impacted topic

24 September 2013

Added note about upgrading Workflow that shipped with ServiceDesk 7.5 or ServiceDesk7.5 MP1 will break ServiceDesk.

Upgrading from ServiceDesk 7.5 to ServiceDesk 7.5 MP1

Added info. about modified session timeout setting for Process Manager.

Other things to know

Added the following fixed issues:

  • Pass-thru authentication now works when using HTTPS communication to access the ServiceDesk 7.5 MP1 Servers.

  • Updated installers available to resolve the issue of not all subtasks are closed on resolving incidents with multiple subtasks.

Fixed issues

 

 


Attachments

ServiceDesk_7_5_MP_1_Release_Notes.pdf (358 kBytes)

Legacy ID



servicedesk_release_notes_v88194853


Article URL http://www.symantec.com/docs/DOC6515


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