ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide

Article:DOC6546  |  Created: 2013-05-29  |  Updated: 2014-10-14  |  Article URL http://www.symantec.com/docs/DOC6546
Article Type
Documentation


Description



ServiceDesk Pack for Altiris™ IT Analytics 7.5 from Symantec™ User Guide

Contents

1. Introducing IT Analytics
About IT Analytics
How ServiceDesk Pack for Altiris IT Analytics 7.5 works
About IT Analytics ServiceDesk Content Pack
2. Getting Started
Installing and configuring IT Analytics Server
Hardware prerequisites
System requirements and supported platforms
Ports used by ServiceDesk Pack for Altiris IT Analytics 7.5 and IT Analytics Server
Installing IT Analytics Server and content packs
Configuring ServiceDesk Pack for Altiris IT Analytics 7.5 and IT Analytics
Configuring the ServiceDesk connection
ServiceDesk connection fields
Editing the ServiceDesk connection
Deleting the ServiceDesk connection
Adding cubes
Adding reports
Configuring the cube processing tasks
Verifying your installation
Purging resource event data
Uninstalling ServiceDesk Pack for Altiris IT Analytics 7.5
3. Implementing IT Analytics ServiceDesk Content Pack
Ways to access ServiceDesk Pack for Altiris IT Analytics 7.5 reports
About cubes
Cube prerequisites
Cube fields
Top cube toolbar functions
Cube toolbar functions
Charts toolbar functions
Viewing a cube
Viewing a Dashboard report
Viewing a detailed report
Creating a new report
Saving a cube view
Loading a table view
Modifying a table view
Deleting a view
Displaying cube data results in a chart or table
Exporting table results
Removing warning messages
Creating a table using the ServiceDesk Incidents cube example
About Key Performance Indicators (KPIs)
Creating Key Performance Indicators (KPIs) - ServiceDesk
Setting the status of a KPI (advanced) - ServiceDesk
4. Granting access to IT Analytics Server
About security
About the SQL Server Database Engine
About SQL Server Analysis Services
Granting access to cubes using the Symantec Management Console
Adding a user to a default role
Modifying role privileges
Creating a role
Deleting a role
Granting access to cubes using SQL Server Management Studio
About SQL Server Reporting Services
Granting access to reports using the Symantec Management Console
Granting access to reports using the Report Manager Web site
Granting access to the dashboards, cubes, and reports
Symantec Management Platform role-based privileges
Granting access to save and load views and create new reports
About configuring the Reporting Services data sources to use Stored Credentials or Windows Integrated Authentication to access the Analysis Services cubes
Reconfiguring the Reporting Services data sources to access the Analysis Services cubes
Configuring Kerberos on the Symantec Management Platform and SQL Server Analysis Services and Reporting Services servers
Configuring Kerberos for the SQL Server Analysis Services server to SQL Server Reporting Services server connection
A. Cube reference
B. Dashboard reference
ServiceDesk Change Trend Dashboard
ServiceDesk Incident Trend Dashboard
ServiceDesk Problem Trend Dashboard
C. Report reference
ServiceDesk Change Search report
ServiceDesk Changes by Impact report
ServiceDesk Changes by Primary Contact report
ServiceDesk Changes by Priority report
ServiceDesk Changes by Status report
ServiceDesk Changes by Type report
ServiceDesk Changes by Urgency report
ServiceDesk Incident Search report
ServiceDesk Incidents by Assigned to User report
ServiceDesk Incidents by Classification report
ServiceDesk Incidents by Impact report
ServiceDesk Incidents by Priority report
ServiceDesk Incidents by Status report
ServiceDesk Incidents by Type report
ServiceDesk Incidents by Urgency report
ServiceDesk Problem Search report
ServiceDesk Problems by Assigned to User report
ServiceDesk Problems by Category report
ServiceDesk Problems by Impact report
ServiceDesk Problems by Priority report
ServiceDesk Problems by Status report
ServiceDesk Problems by Urgency report
D. Dimension attribute reference
ServiceDesk Affected User
ServiceDesk Assigned to User
ServiceDesk Change
ServiceDesk Change Impact
ServiceDesk Change Location
ServiceDesk Change Priority
ServiceDesk Change Source
ServiceDesk Change Status
ServiceDesk Change Type
ServiceDesk Change Urgency
ServiceDesk Contact Type
ServiceDesk Created by User
ServiceDesk Date Closed
ServiceDesk Date Due
ServiceDesk Date Ended
ServiceDesk Date Implemented
ServiceDesk Date Modified
ServiceDesk Date Needed
ServiceDesk Date Opened
ServiceDesk Date Planned Start
ServiceDesk Date Resolved
ServiceDesk Date Reviewed
ServiceDesk Date Scheduled
ServiceDesk Date Started
ServiceDesk Incident
ServiceDesk Incident Classification
ServiceDesk Incident Close Code
ServiceDesk Incident Impact
ServiceDesk Incident Location
ServiceDesk Incident Priority
ServiceDesk Incident Request Channel
ServiceDesk Incident Status
ServiceDesk Incident Type
ServiceDesk Incident Urgency
ServiceDesk Last Modified by User
ServiceDesk Owned by User
ServiceDesk Primary Contact
ServiceDesk Problem
ServiceDesk Problem Category
ServiceDesk Problem Impact
ServiceDesk Problem Location
ServiceDesk Problem Priority
ServiceDesk Problem Source
ServiceDesk Problem Status
ServiceDesk Problem Urgency
ServiceDesk Reference
ServiceDesk Resolved by User
ServiceDesk SLA Escalation
ServiceDesk SLA Milestone
ServiceDesk SLA Status
ServiceDesk Time Closed
ServiceDesk Time Due
ServiceDesk Time Ended
ServiceDesk Time Implemented
ServiceDesk Time Modified
ServiceDesk Time Needed
ServiceDesk Time Opened
ServiceDesk Time Planned Start
ServiceDesk Time Resolved
ServiceDesk Time Reviewed
ServiceDesk Time Scheduled
ServiceDesk Time Started
ServiceDesk User

Attachments

ITA_SD_UG.pdf (1.6 MBytes)

Legacy ID



v74024151_v88615304


Article URL http://www.symantec.com/docs/DOC6546


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