How do I assign escalations on a Dialog Workflow project

Article:HOWTO10108  |  Created: 2009-05-07  |  Updated: 2009-05-07  |  Article URL http://www.symantec.com/docs/HOWTO10108
Article Type
How To



Question
How do I configure escalations on a Dialog component in a Workflow project?

Answer

A dialog workflow component can be configured to escalate the task after a determined amount of time:

  1.  Using the configuration on the Event tab of a Dialog Workflow component:

     

  2. Click the Add button to add a time span to wait before the escalation starts:



  3. Configure the Decision Model to perform a task when an escalation time frame occurs:



Note:  Any configured escalations must execute before a timeout path will execute.  The timer for a dialog timeout will start after the last escalation has executed.  If you are experiencing problems with escalations or timeouts not executing, please see KB 43630 for authentication configuration.

 


Legacy ID



47002


Article URL http://www.symantec.com/docs/HOWTO10108


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