How do I determine how many Helpdesk Licenses I need?

Article:HOWTO10460  |  Created: 2009-08-07  |  Updated: 2009-08-07  |  Article URL http://www.symantec.com/docs/HOWTO10460
Article Type
How To


Question
How do I determine how many Helpdesk Licenses I need to buy?

Answer
Import the attached Notification Policy into your Notification Server and enable it. This file will log the number of Helpdesk licenses you are using to a text file on the C: drive. You can then use this data to determine how many licenses are used on average and the peak usage during the day.


Attachments

Helpdesk Licence Logging Task.xml (5 kBytes)

Legacy ID



48464


Article URL http://www.symantec.com/docs/HOWTO10460


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