Task Server troubleshooting information. Taskinfo.vbs
|Article:HOWTO10497|||||Created: 2009-08-17|||||Updated: 2009-08-17|||||Article URL http://www.symantec.com/docs/HOWTO10497|
The attached .vbs script is used to collect information to help with troubleshooting Task Server problems.
This will work for both NS 6.0 and NS 7.0
Download the Taskinfo.vbs here or on the right on side.
Modify the top section of the .vbs to fit the environment.
'* Log file name and location
strLog = "c:\Taskinfo.log"
'* SQL Information
'* SQL server to connect to
sqlServer = "localhost"
'* Notification Server database. Defaults: NS 6.0 = Altiris, NS 7.0 = Symantec_CMDB
sqlDB = "Symantec_CMDB"
'* Set to yes to authenticate with windows account, set to false to use SQL account
sqlWindowsAuth = "Yes"
'* If sqlWindowsAuth is false a SQL user name and password must be provided
sqlUser = "sa"
sqlPass = "abcd"
'********** END OF VARIABLES SECTION - DO NOT EDIT BELOW THIS SECTION *******
Run the .vbs and send in the Taskinfo.log to the support technician.
The .vbs can be scheduled to run with a /monitor switch to append to the log file dynamic information. Such as the number of active connections and cpu / memory utilization for Task Server processes. This should only be needed if the task server is crashing after a period of time or if the task server has extremely poor performance.
Article URL http://www.symantec.com/docs/HOWTO10497