How can I create an E-mail Inbox Filter to ignore CC and BCC emails?

Article:HOWTO10883  |  Created: 2009-11-24  |  Updated: 2009-11-25  |  Article URL http://www.symantec.com/docs/HOWTO10883
Article Type
How To


Question
Sometimes our E-mail Inbox is CC'd or BCC'd by our customers.  We want to set up an email inbox filter to exclude these emails and ensure they do not create new incidents or add to existing ones.

Answer

To achieve this, you will need to create a new E-mail Inbox Filter

1.  Ensure the logic in the "Reject e-mail:" reads:

When ALL of these are TRUE
 "To" does not contain "<emailaddress>"
<end>

2.  Ensure that "Default" and "Active" is ticked.

3.  Go to your E-mail Inbox and tick the box for the filter in the "E-mail Inbox Filters" section

4.  Test


Legacy ID



50321


Article URL http://www.symantec.com/docs/HOWTO10883


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