Restoring an email message

Article:HOWTO13575  |  Created: 2008-01-05  |  Updated: 2013-10-17  |  Article URL
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Restoring an email message

You can use the Granular Restore Option to restore individual email messages. You can save individual messages in an MSG file format on the disk, or you can forward them directly to a user. Use Microsoft Outlook to open and view the contents of a save MSG file.

To restore an email message

  1. Launch the Granular Restore Option

  2. Open the recovery point for the last known time that the mail was present on the server.

  3. Click the Exchange Mail tab.

  4. Select the mailbox for the user who requested the restore.

  5. Select the folder that contains the message you want to restore.

  6. Select the message to restore.

    You can sort the list by clicking on the column headers. You can also search the subject lines of the messages by entering a search term in the search field (near the message list). When you add or delete characters in the search box, it automatically changes the results.

  7. To return the email message to the user, do one of the following:

    • If you have Microsoft Outlook installed, double-click the message to open it in Outlook. You can use Outlook to send the message back to its owner.

    • To forward the message in Outlook, right-click the message, and then click Forward.

      Outlook opens a new message. The message that you want to forward is included as an attachment. You can then forward the message to the original owner.

    • To save the message to a disk, select the message, and then on the toolbar, click Recover. Type the file name, and then click Save.

      The email message is saved on the disk. You can use Outlook to open the message.

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