Viewing job failures

Article:HOWTO13691  |  Created: 2008-01-05  |  Updated: 2013-10-17  |  Article URL
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Viewing job failures

Different conditions can cause failures. To troubleshoot these failures, you can use View Failures to narrow the possibilities and solve the more problems quickly.

View Failures provides error information for the following types of jobs on a selected computer.

  • Backups

  • Remote recovery of a computer

  • Conversion of recovery points to virtual disks

  • Deletion of recovery points

From the View Failures dialog box, you can do the following:

  • View the client computer's event log

  • View the details of the failed job

  • Retry the failed job

  • Clear the job failure

To view job failures

  1. On the Manage page, in the right pane, click the Computers tab.

  2. Select a computer in the table.

  3. On the Tasks menu, click View Failures.

  4. If the computer has more than one type of job failure, select the job type that you want to view.

  5. Do one of the following:

    • To view the event log associated with the job failure, on the toolbar, click Show Event Log.

    • To view detailed information regarding the job failure, on the toolbar, click Backup Details.

    • To try running the job again, on the toolbar, click Retry.

    • To remove the failure, on the toolbar, click Clear Failure.

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