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Article:HOWTO13714  |  Created: 2008-01-05  |  Updated: 2013-10-17  |  Article URL http://www.symantec.com/docs/HOWTO13714
Article Type
How To


Environment


Home page

The Home page is the default view each time you log on to the console. You can also click the Home tab in the left pane of the console window.

The Home page provides a visual overall protection status of servers and desktops. Actual data regarding computer or server incidents populates this page.

The following table describes the information available from the Home page.

Table: Home page information

Pane name

Description

Status

The Status pie chart shows the proportions of certain current status types for all recovery-enabled servers or desktops. A computer is considered recovery-enabled if it has Backup Exec System Recovery and Management Control installed on it.

You can click the list button in the upper-right corner of this pane to select a status type or to print the chart.

You can also click a pie slice in the chart to open a corresponding tab on the Manage page for a detailed view. You can refine the details further by using the Filter bar above the table.

See Changing pane details.

 

Computer status types include the following:

  • Backed up: The number of all managed computers, servers, or desktops, that have made a recovery point of all drives in the last 30 days and have not missed the last scheduled backup. Computers can be considered "Backed up" without having an assigned backup job as long as one or more recovery points have been created within the last 30 days. A backed up drive can be fully recovered.

  • Needs Attention: The number of all managed computers, servers, or desktops that have a backup job assigned but it has not been run for a long time, or it has missed the last scheduled backup (meaning that existing recovery points are probably old). A computer drive that needs attention can be recovered. However, if the recovery points are older, they will not contain the latest versions of files or folders.

  • At Risk: The number of all managed computers, servers, or desktops that have no recovery points available from which to recover the drives.

    A computer at risk cannot be recovered.

 

The License pie chart shows the proportions of licenses for all managed computers. License status types include the following:

  • License: The number of all managed computer that have a current license assigned.

  • Not Licensed: The number of all managed computers that have a trial version of Backup Exec System Recovery installed but the trial license has expired, or an installation of Backup Exec System Recovery exists but no license has been activated.

  • Trial License: The number of all managed computers that have a trial version of Backup Exec System Recovery installed.

Statistics

The Statistics pie chart shows a summary of all of the managed computers. The computers are sorted by servers, desktops, and operating systems. You can click the list button in the upper-right corner of this pane to select a statistic type or to print the chart.

See Printing a chart on the Home page.

You can also click a pie slice in the chart to open a corresponding tab in Manage for a detailed view. You can further refine the details by using the Filter bar above the table.

See Changing pane details.

 

Computer statistics include the following:

  • Server and Desktop: The number of managed server and desktop computers.

  • Server Operating System: The number of managed server computers that are running a particular version of Windows.

  • Desktop Operating System: The number of managed desktop computers that are running a particular version of Windows.

Hot Spots

Displays the current state of all server and all desktop computers under the management of Backup Exec System Recovery Manager.

Click the list button in the upper-right corner of this pane to select filtering options or to print the chart.

You can click a bar in the Hot Spot bar chart to open a corresponding view. This view can help you further troubleshoot problems. For example, depending on the view you can show Management Control and Event log files or retry a backup. Or, you can request updated information from selected client computers. Over time, the console gets populated with any new information as computers respond.

 

Hot Spot data types include the following displays:

  • Backup Failures: The number of managed server and desktop computers that have backup failures.

    Backup failures can be caused by running out of hard disk space at the recovery point storage location, or if the backup is unable to connect to the specified recovery point storage location (usually a non-local storage location).

  • Recovery Failures: The number of managed servers and desktops that have failed recovery jobs.

  • Conversion Failures: The number of managed servers and desktops that have failed convert to virtual jobs.

  • Deletion Failures: The number of managed servers and desktops that tried to delete incremental recovery points but failed.

  • Not Reporting: The number of managed servers and desktops that have not reported back to the Backup Exec System Recovery Manager server within a set time interval.

    A computer is considered not responding if the client computer has an assigned backup job and the server has not heard from the computer at the next scheduled recovery point creation time (which is six times the default Management Control polling interval as set in Client Options). This error is often caused by network connectivity issues, like the computer or laptop not being connected to the network or being turned off.

    See Setting client options for computers.

About monitoring computers

Trends (historical)

Displays a line chart that shows the number of computers that have had Backup Exec System Recovery events for a specified date range.

 

Trend data types whose display you can turn on or off include the following:

  • Backup Failures

  • Recovery Failures

  • Conversion Failures

  • Deletion Failures

  • Not Reporting Failures

The line chart does not contain any hyperlinks.

 

You can click the list button in the upper-right corner of this pane to do the following:

  • Filter the chart data by servers, or desktops, or include all computers.

  • Select chart options, such as the types of data to display, and the date range for confining the data to a specified period of time.

  • Print the chart on the default printer.


Printing a chart on the Home page

You can print each chart on the Home page on the default printer that is already set up.

To print a chart on the Home page

  1. On the Home page, do one of the following:

    • On the File menu, click Print > Status, Hot Spots, Statistics, or Trends.

    • Click the list in the upper-right corner of each chart pane, and then click Print Chart.

  2. Specify the print settings for the chart, and then click Print.


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313811


Article URL http://www.symantec.com/docs/HOWTO13714


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