Resetting the administrator password to admin

Article:HOWTO18134  |  Created: 2009-01-03  |  Updated: 2010-09-30  |  Article URL
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How To


You can use the resetpass.bat to reset the password for the Symantec Endpoint Protection Manager admin account.

Note: If you change the admin account name to something other than admin and then run resetpass.bat, it changes the account name back to admin.

To reset the administrator password

  1. On the computer that runs Symantec Endpoint Protection Manager, start Windows Explorer.

  2. Go to the \Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.

  3. Double-click resetpass.bat.
    The password is reset to admin.

  4. Change the password as soon as possible.
    Note: If the account is locked, you may need to wait up to 60 minutes in order to be able to reset the password.

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