When troubleshooting an issue with Backup Exec, it may be necessary to review diagnostic logs from the media server. The Symantec Gather Utility simplifies this process by creating and compiling a compressed file that includes various system log files that can be sent to technical support. You can run the Symantec Gather Utility locally, or you can copy it to another computer.

The Symantec Gather Utility runs a diagnostic application called Bediag as part of its collection process. Bediag captures specific log file information. The Gather Utility also provides you with the ability to gather other data by using additional diagnostic tools.

See Collecting log file information for troubleshooting