How to create a custom security role to allow ServiceDesk users to use PC Anywhere Solution

Article:HOWTO26081  |  Created: 2010-05-05  |  Updated: 2013-01-30  |  Article URL
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How To

A ServiceDesk support technician needs the ability to use the ServiceDesk Start PC Anywhere Smart Task to control machines (managed by a Notification Server 7) that have PC Anywhere Solution Hosts installed on them.  How can this be set up?


Add the ServiceDesk support technicians to a Security Role on the Notification Server with the appropriate permissions to remote control these machines.  It is recommended to create a custom security role for this purpose.


The role will need to have the following Privileges:

In the pcAnywhere Solution Privileges section:
Remote Control
View Authentication Settings
View Security Settings
View Access Server Settings
View Connection Settings

Note: The four Change... privileges in this section can be checked as well, the above privileges are the recommended minimum.

In the pcAnywhere Remote Control Mode Privileges section:
Blank Host Screen
Lock Host Keyboard/Mouse
Full Control
View Only

In the Right Click Menu - Remote Managment - pcAnywhere section:
Remote Control

Once the privileges have been set, click Save Changes.

Go to the General tab and click Show Security Role Manager Console.
In the View drop down box choose Resources.
Click the Edit button (pencil icon) directly below the View drop down box.
In the Items Selector window, check the box next to Organizational Views and click Save Changes.
Verify that in the Noninherited section on the right, under System Permissions, that Read is checked.  If it is not checked, check it and click Save Changes.
Close the Security Role Manager window.

Add users to the Membership tab on the role and Save Changes.

Creation of the custom security role is complete.


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