Resetting the administrator password to admin

Article:HOWTO26949  |  Created: 2010-01-08  |  Updated: 2010-01-15  |  Article URL
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Resetting the administrator password to admin

You can use the resetpass.bat to reset the password for the Symantec Endpoint Protection Manager admin account.

If you change the admin account name to something other than admin and then subsequently run resetpass.bat, it changes the account name back to admin.

Adding an administrator account

To reset the administrator password

  1. Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.

  2. Locate the <Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.

  3. Double-click the resetpass.bat executable file.

    The password is reset to admin.

  4. Change the password immediately.

Do not use the "admin" account when setting up Active Directory Authentication. You must use a new Administrator account to use Active Directory authentication. For more information, see the Symantec Technical Support Knowledge Base article, How to setup a SEPM administrator account to use your Active Directory authentication.

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