Checking the debug log on the client computer
You can check the debug log on the client. If the client has communication problems with the management server, status messages about the connection problem appear in the log.
See Troubleshooting communication problems between the management server and the client.
You can check the debug log by using the following methods:
In the client, on the Help and Support menu, in the Troubleshooting dialog box, you can click Edit Debug Log Settings and type a name for the log. You can then click View Log.
You can use the Windows registry to turn on debugging in the client.
You can find the Windows registry key in the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\smc_debuglog_on