Performing a manual policy update to check the policy serial number

Article:HOWTO27383  |  Created: 2010-01-08  |  Updated: 2010-01-20  |  Article URL http://www.symantec.com/docs/HOWTO27383
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Performing a manual policy update to check the policy serial number

You can perform a manual policy update to check whether or not the client receives the latest policy update. If the client does not receive the update, there might be a problem with the client and server communication.

You can try a manual policy update by doing any of the following actions:

  • In the client on the Help and Support menu, in the Troubleshooting dialog box, under Policy Profile, you can click Update. You can use this method if you want to perform a manual update on a particular client.

  • For the clients that are configured for pull mode, the management server downloads policies to the client at regular intervals (heartbeat). You can change the heartbeat interval so that policies are downloaded to the client group more quickly. After the heartbeat interval, you can check to see if the policy serial numbers match. (For the clients that are configured for push mode, the clients receive any policy updates immediately.)

After you run a manual policy update, make sure that the policy serial number that appears in the client matches the serial number that appears in the management console.

See Viewing the policy serial number.

To perform a manual policy update

  1. On the client, click Help > Troubleshooting

  2. In the Troubleshooting dialog box, in the left column, select Management.

  3. On the Management panel, under Policy Profile, click Update.


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Article URL http://www.symantec.com/docs/HOWTO27383


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