Viewing the policy serial number

Article:HOWTO27385  |  Created: 2010-01-08  |  Updated: 2010-01-20  |  Article URL http://www.symantec.com/docs/HOWTO27385
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How To

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Viewing the policy serial number

You should check the policy serial number on the client to see if it matches the serial number that appears in the management console. If the client communicates with the management server and receives regular policy updates, the serial numbers should match.

If the policy serial numbers do not match, you can try to manually update the policies on the client computer and check the troubleshooting logs.

See Performing a manual policy update to check the policy serial number.

To view the policy serial number in the management console

  1. On the management server, in the console, click Clients.

  2. Under View Clients, select the relevant group, and then click Details.

    The policy serial number and the policy date appear at the bottom of the details list.

To view the policy serial number on the client

  1. On the client computer, in the client, on the Help and Support menu, click Troubleshooting.

  2. On the Management tab, look at the policy serial number.

    The serial number should match the serial number of the policy that the management server pushes to the client.


Legacy ID



349755


Article URL http://www.symantec.com/docs/HOWTO27385


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