Basic trouble shooting for ULM agent 6.x and 7.x
|Article:HOWTO30255|||||Created: 2009-05-12|||||Updated: 2010-07-01|||||Article URL http://www.symantec.com/docs/HOWTO30255|
How do I do basic trouble shooting if sending basic inventory or other ULM agent processes fail in Notification Server 6.x or Symantec Management Platform 7.x?
Start by running the following command to determine if the agent service is running and if it is communicating with the NS/SMP server:
If it returns anything other than "Basic inventory sent to NS", then there is a problem with the agent service or with communication between the client and the NS/SMP, such as networking, port/firewall blocking, name resolution, etc.
Check to see if the aex-pluginmanag service is running by typing this command in a Linux terminal:
Article URL http://www.symantec.com/docs/HOWTO30255