Error - "The connection with the MSO failed. Please check the device is correctly plugged in”
| Article:HOWTO30375 | | | Created: 2010-07-13 | | | Updated: 2012-04-24 | | | Article URL http://www.symantec.com/docs/HOWTO30375 |
Question
How to troubleshoot "The connection with the MSO failed. Please check the device is correctly plugged in” error message?
Answer
- Verify the physical connection and check if Biometric device is accessible outside SWC
- Verify if MSXML 4.0 parser is installed
- Remove the MSO 200/300/1300 from authenticator list and add the MSO300 in the authenticator list for this particular machine.
- Install the biometric device driver from the server install folder.
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Legacy ID
53753
Article URL http://www.symantec.com/docs/HOWTO30375
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