Effectively Search in SymWISE

Article:HOWTO31129  |  Created: 2010-07-28  |  Updated: 2013-08-01  |  Article URL http://www.symantec.com/docs/HOWTO31129
Article Type
How To

 Tips for Getting the Best Search Results

  1. Use descriptive language

    Including details such as environmental info and component names may bring the best answer to the top.

    For example:
    “Exchange 2007 mailbox backup with GRT fails” is better than “mailbox backup failed”
  2. Use Error Codes and Text from Error Messages whenever possible

Error Codes are very unique strings and tend to perform very well. The Search Engine can recognize many types of common error code formats including:

a. Hexadecimal
b. UMI
c. “Status Code X”
d. “Event ID X”
e. Live Update codes (lu xxx)

     3.  Boolean Logic Phrases

Boolean Operators MUST be expressed in all capital letters. Punctuation and lower case terms are interpreted as regular text and will be ignored or processed.

Valid:         (mailbox AND (backup OR restore) AND failed) NOT “Exchange 2007”
Not Valid:  mailbox & (backup or restore) +failed –Exchange 2007

For more tips on Boolean searches, click here.

     4.  Other Tips

  • Check your search entry for typos, spacing or spelling errors
  • For best results, add the name of your product to the search
  • Use different forms of your search entry. For example, try 'configure' or 'config' instead of 'configuration'
  • Choose a synonym for your search entry. For example, instead of 'new version' try 'upgrade'
  • If you have too many results, try adding words to your query
  • If you have too few results, omit words from your query

Article URL http://www.symantec.com/docs/HOWTO31129

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