On-Demand Client Debug and Data Collection
| Article:HOWTO31327 | | | Created: 2010-09-15 | | | Updated: 2011-03-01 | | | Article URL http://www.symantec.com/docs/HOWTO31327 |
The Windows On-demand client(WODC) creates one log file(debug.log), this file can be found at the WODC installation folder "%ALLUSERSPROFILE%\Application Data\Symantec\Snac On-demand Client"(ex, C:\Documents and Settings\All users\Application Data\Symantec\Snac On-demand Client).
By default, the WODC debug option is disabled, you should change the registry value below to enable it.
Reg Key: HKEY_USERS\.DEFAULT\SOFTWARE\Symantec\Symantec Endpoint Protection\HODA
Reg Value: debuglog(DWORD)
Set To: 0x00000001
The WODC will log basic information, in order to collect more detailed log, you should create the registry value below.
Reg Key: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\HODA
Reg Value: EnableDebug(DWORD)
Set To: 0xFFFFFFFF
How to collect the necessary data:
IE Version and Plugins Debug method: if there is a fail, you can see some log file in the WODC working folder (depending on OS platform, it is different, on XP, for example, it locates at C:\Documents and Settings\All users\Application Data\Symantec\Snac On-demand Client\, and on Vista, it locates at C:\ProgramData\\Symantec\Snac On-demand Client\)
Check Point
How to collect
On-Demand only or Co-exist with SEP Agent
IE6/IE7/IE8/Firefox 3.0, etc
Plugins (ActiveX/Firefox plugin/JRE)
Activex: HodaAgt.log, Snacmon.log;
Firefox: npAgent.log, Snacmon.log;
JRE:SspInstallJre.log, JRE Runtime console;
Is On-demand downloaded and installed successfully?
Debug method: add a registry value, EnableDebug = 0xffff ( DWORD), under \HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\HODA\, and run a tool named 'dgbview.exe', if there are some fails, the loader can output some message to 'dgbview.exe'. Notice that ensure all of the capture options of the tool are selected.
Enable Debug and copy debug log from On-Demand installation folder
WODC is running. Set the registry value, DebugLog (DWORD) = 0x1, under \HKEY_USERS\.DEFAULT\Software\Symantec\Symantec Endpoint Protection\HODA\., and all the debug message will be written into 'debug.log' under WODC working folder
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Article URL http://www.symantec.com/docs/HOWTO31327
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Thank you.