How to gather 7.x Inventory Troubleshooting details from a Unix, Linux or Macintosh client
| Article:HOWTO32625 | | | Created: 2010-10-26 | | | Updated: 2012-08-08 | | | Article URL http://www.symantec.com/docs/HOWTO32625 |
At times, it may be necessary to determine what commands were executed and what data was gathered by Inventory Solution on a Unix, Linux or Macintosh client. To collect this information from a Unix, Linux or Macintosh (ULM) machine, please do the following:
1.On the client side insert the following line at the end of the /opt/altiris/notification/nsagent/bin/aex-env file. The “cache”, or output directory & filename, can be modified as desired.
AEX_LAUNCHER_HOST="sys://localhost?mode=sys&cache=/tmp/cache.out"
export AEX_LAUNCHER_HOST
2. Restart agent using the command: aex-helper agent restart
3. Run an appropriate inventory task from NS.
4. Review the cache/output file. It will be in xml format and contain the command executed and the data returned by the command. If requested, send the output file to Symantec technical support.
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