Device configuration problem resolution

Article:HOWTO33049  |  Created: 2010-10-28  |  Updated: 2011-03-10  |  Article URL http://www.symantec.com/docs/HOWTO33049
Article Type
How To


Environment

Subject


Device configuration problem resolution

An auto-configuration warning message appears in the second panel of the Device Configuration Wizard if the selected device meets any of the following conditions:

  • Not licensed for NetBackup server

  • Exceeds a license restriction

  • Has some inherent qualities that make it difficult to auto-configure

The following messages relate to device configuration, along with their explanations and recommended actions.

Table: Recommended actions for device configuration messages

Message

Explanation

Recommended action

Drive does not support serialization

The drive does not return its serial number. Note that some manufacturers do not support serial numbers. Although automatic device configuration does not function optimally, the drive can be manually configured and operated without its serial number.

Ask the manufacturer for a newer firmware version that returns serial numbers (if available), or manually configure and operate the drive without a serial number.

Robot does not support serialization

The robot does not return its serial number or the serial numbers of the drives that are contained within it. Note that some manufacturers do not support serial numbers. Although automatic device configuration does not function optimally, the robot and drives can be manually configured and operated without serial numbers.

Ask the manufacturer for a newer firmware version that returns serial numbers (if available). Or manually configure and operate the robot and drives without serial numbers.

No license for this robot type

NetBackup server does not support the robotic type that is defined for this robot.

Define a different robot. Use only the robotic libraries that NetBackup server supports.

No license for this drive type

The drive type that is defined for this drive that the NetBackup server does not support.

Define a different drive. Use only the drives that NetBackup supports

Unable to determine robot type

NetBackup does not recognize the robotic library. The robotic library cannot be auto-configured.

Do the following:

  • Download a new device_mapping file from the Symantec support Web site, and try again.

  • Configure the robotic library manually.

  • Use only the robotic libraries that NetBackup supports.

Drive is stand-alone or in unknown robot

Either the drive is stand-alone, or the drive or robot does not return a serial number. Note that some manufacturers do not support serial numbers. Although automatic device configuration does not function optimally, the drive or robot can be manually configured and operated without a serial number.

Ask the manufacturer for a newer firmware version that returns serial numbers (if available), or manually configure and operate the drive robot without serial numbers.

Robot drive number is unknown

Either the drive or robot does not return a serial number. Note that some manufacturers do not support serial numbers. Although automatic device configuration does not function optimally, the drive or robot can be manually configured and operated without a serial number.

Ask the manufacturer for a newer firmware version that returns serial numbers (if available). Or manually configure and operate the drive and robot without serial numbers.

Drive is in an unlicensed robot

The drive is in a robotic library that cannot be licensed for NetBackup server. Since the robot cannot be licensed for NetBackup server, any drives that were configured in that robot are unusable.

Configure a drive that does not reside in the unlicensed robot.

Drive's SCSI adapter does not support pass-thru (or pass-thru path does not exist)

A drive was found that does not have a SCSI pass-through path configured. The possible causes are:

  • The drive is connected to an adapter that does not support SCSI pass-through.

  • The pass-through path for this drive has not been defined.

Change the drive's adapter or define a pass-through path for the drive. SCSI adapter pass-through information is available.

See the NetBackup Device Configuration Guide.

No configuration device file exists

A device has been detected without the corresponding device file necessary to configure that device.

Refer to NetBackup Device Configuration Guide for information on how to create device files.

Unable to determine drive type

The NetBackup server does not recognize the drive. The drive cannot be auto-configured.

Do the following:

  • Download a new device_mapping file from the Symantec support Web site, and try again.

  • Configure the drive manually.

  • Use only the drives that NetBackup supports.

Unable to determine compression device

A drive was detected without the expected compression device file that is used to configure that device. Automatic device configuration tries to use a device file that supports hardware data compression. When multiple compression device files exist for a drive, automatic device configuration cannot determine which compression device file is best. It uses a non-compression device file instead.

If you do not need hardware data compression, no action is necessary. The drive can be operated without hardware data compression. Hardware data compression and tape drive configuration help are available.

Refer to NetBackup Device Configuration Guide for information on how to create device files.

See Troubleshooting configuration problems

See Troubleshooting installation problems


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