Troubleshooting PBX security

Article:HOWTO33067

Created: 2010-10-28

Updated: 2011-03-10

Article URL http://www.symantec.com/docs/HOWTO33067

Article Type
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Troubleshooting PBX security

The PBX Secure Mode must be set to false. If Secure Mode is true, NetBackup commands such as bplabel and vmoprcmd do not work. PBX messages similar to the following appear in /opt/VRTSpbx/log (UNIX) or install_path\VxPBX\log (Windows).

   5/12/2008 16:32:17.477 [Error] V-103-11 User MINOV\Administrator
    not authorized to register servers
    5/12/2008 16:32:17.477 [Error] Unauthorized Server

To troubleshoot PBX security

Set Secure Mode to false by entering the following:
- On UNIX:
```
/opt/VRTSpbx/bin/pbxcfg -d -m
```
- On Windows:
```
install_path\VxPBX\bin\pbxcfg -d -m
```
Verity the PBX security settings by entering the following:
```
pbxcfg -p
```

Stop NetBackup:

On UNIX:
```
/usr/openv/netbackup/bin/bp.kill_all
```
On Windows:
```
install_path\NetBackup\bin\bpdown
```

Stop PBX:
- On UNIX:
```
/opt/VRTSpbx/bin/vxpbx_exchanged stop
```
- On Windows: Go to Start > Run, enter services.msc, and stop the Symantec Private Branch Exchange service.
Start PBX:
- On UNIX:
```
/opt/VRTSpbx/bin/vxpbx_exchanged start
```
- On Windows: Go to Start > Run, enter services.msc, and start the Symantec Private Branch Exchange service.