NetBackup status code: 6

Article:HOWTO34892  |  Created: 2010-10-29  |  Updated: 2010-10-29  |  Article URL
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NetBackup status code: 6

Message: the backup failed to back up the requested files

Explanation: Errors caused the user backup to fail.

Recommended Action: Do the following as appropriate:

  • Verify that you have read access to the files. Check the status or the progress log on the client for messages on why the backup failed. Correct problems and retry the backup.

  • The following information applies only to Windows clients:

    Verify that the account used to start the NetBackup Client service has read access to the files.

  • The following information applies only to Macintosh clients:

    This code can be due to multiple backups being tried simultaneously on the same client.

    Some possible solutions are as follows:

    • Adjust the backup schedules.

    • If the client is only in one policy, set the policy attribute, Limit jobs per policy, to 1.

    • Set the NetBackup global attribute, Maximum jobs per client, to 1 (note that this limits all clients in all policies).

  • For a UNIX or Linux database extension client (for example, NetBackup for Oracle), this status code can indicate a problem with the script that controls the backup.

    Check the progress report on the client for a message such as

    Script exited with status code = number

    The number varies. The progress log usually names the script.

    Check the script for problems. Also, check that the troubleshooting logs created by the database extension. See the NetBackup guide that came with the database extension for information on the scripts and the troubleshooting logs.

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