HOW TO: Create Backup Images of Whole Disk Encrypted Drives or files

Article:HOWTO41997  |  Created: 2006-12-18  |  Updated: 2013-08-01  |  Article URL http://www.symantec.com/docs/HOWTO41997
Article Type
How To



This article covers tested techniques and suggestions for creating backup images of Whole Disk Encrypted Drives or Files.

HOW TO: Create backup images of Whole Disk Encrypted Drives or Files

When attempting to image your Whole Disk Encrypted hard drive or files. PGP corp has three suggested options.

  • Option 1: Image the hard drive before running WDE.
  • Option 2: Image the drive using software that runs through a Windows interface.
  • Option 3: Image drive through boot disk.

 

  • Acronis True Image Workstation 9.1
  • Acronis True Image 7.0
  • Symantec Ghost 10 - 15
  • Symantec System Recovery / Backup Exec System Recovery
  • Norton Ghost 2003

 

Option 1: Image the hard drive before running WDE.

Image the hard drive before running WDE, or (if the drive is already encrypted) Decrypt the drive, image the drive and re-encrypt the drive.

  • Acronis 9: Works Successfully 
  • Acronis 7: Works Successfully 
  • Ghost 2003, 10 - 15: Works Successfully
  • Backup Exec System Recovery \ Symantec System Recovery

 

Option 2: Image the drive using software that runs through a Windows interface.

Image the drive using software that runs through a Windows interface. Eg. Symantec Ghost 10, Acronis True Image Workstation 9, etc.

  • Acronis 9: The image creation process will fail when attempting to image the entire drive. Acronis is able to image and restore all of the files on a drive. The files will be imaged but not encrypted, if used on a boot disk, you will be able to restore the files, but unable to boot from the image.
  • Acronis 7:  Same results as Acronis 9 when run through the Windows interface.
  • Ghost 2003 - current, Backup Exec System Recovery, Symantec System Recovery: While it is possible to create a backup of an encrypted drive, restoring that image file may not be supported at this time. For more information, please refer to: www.symantec.com/business/support/index

 

Option 3: Image drive through boot disk.

Image drive through boot disk. With this option, the system boots into the backup software running from a cd or floppy, rather than booting into Windows.

Note: To enable this option, your bios settings must be set to boot from a floppy or cd drive before the hard drive.

 

  • Acronis 9:  Works Successfully
  • Acronis 7:  Acronis is able to store a drive image on a separate hard drive or removable media (cd/dvd) and restore image successfully. Drive image is encrypted. 
  • Ghost 10:  Doesn't work
  • Ghost 12, 14, 15 Symantec System Recovery, Backup Exec System Recovery:  Drive image operation appears to complete successfully, but after restoring image, gives error "Can't start operating system". For more information, please refer to: www.symantec.com/business/support/index

 

Conclusion

  • If files on a Whole Disk Encrypted disk need to be backed up, Acronis True Image Workstation 9 or Symantec Ghost 10 can be run from within Windows to create a backup image that is not encrypted. 
  • To create a bootable disk image that is encrypted, run Acronis True Image 7 from a boot disk to image and restore the WDE drive

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Article URL http://www.symantec.com/docs/HOWTO41997


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