How does AClient discover when a user logs onto a computer, and how does it knows who the user is?

Article:HOWTO4221  |  Created: 2006-07-11  |  Updated: 2006-11-21  |  Article URL http://www.symantec.com/docs/HOWTO4221
Article Type
How To


Question
How does AClient discover when a user logs onto a computer, and how does it know who the user is?

Answer
This is accomplished by the AClntUsr.exe (located in :\\Altiris\\AClient directory) running when the user logs on. The AClntUsr.exe communicates to AClient what user has logged on, AClient then communicates that information to the Deployment server.

If the Deployment server is not showing when a user is logged on then verify that the AClntUsr.exe is running in the task manager on the client computer. If it is not then it either terminated unexpectedly or never launched. Verify that AClntUsr.exe is in this registry HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Run, if this registry is not set then AClntUsr.exe will not automatically launch. Next verify that there are no errors in the windows event viewer related to AClntUsr.exe, if there are errors then the AClntUsr.exe is some how corrupt, or it is conflicting with another program.



Verify there are no Windows 2003 Group policy not allowing both the aclient.exe and the AClntUsr.exe.  Place both of these to allow to run.


Legacy ID



24617


Article URL http://www.symantec.com/docs/HOWTO4221


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