Definition for Incidents assigned and owned by me categories in the Worker Report

Article:HOWTO4267  |  Created: 2006-07-14  |  Updated: 2009-07-21  |  Article URL http://www.symantec.com/docs/HOWTO4267
Article Type
How To


Question
What do the numbers in the various columns of the Worker Report represent?

Answer

Here is what each column shows in the Incidents assigned to me or Incidents owned by me:

Priority is any incident that has Priority set to ASAP or High.
Open is any incident an incident that is Open.
Resolved is any incident that is Resolved.

Requested is any incident that the Status is set as Requested.
Late is any incident that Status is set to Requested or Planned that has a schedule and the due date is past.
Held is any incident that Status is set to Hold.

Planned is any incident that the Status is set as Requested.
Overdue is any incident that the Status is set as Open and has a due date that is past.
Closed is any incident that the Status is set as Closed.

The definitions are the same for whether the worker is assigned or the owner of an incident.


Legacy ID



24738


Article URL http://www.symantec.com/docs/HOWTO4267


Terms of use for this information are found in Legal Notices