After deploying the Carbon Copy agent the tray icon will appear in the client computer even if the Carbon Copy Agent configuration as the "Display the Carbon Copy Agent system tray icon" button unchecked.

Article:HOWTO4350  |  Created: 2006-07-21  |  Updated: 2006-07-21  |  Article URL http://www.symantec.com/docs/HOWTO4350
Article Type
How To


Problem
After deploying the Carbon Copy agent the tray icon will appear in the client computer even if the Carbon Copy Agent configuration as the "Display the Carbon Copy Agent system tray icon" button unchecked.

Environment
Carbon Copy 6.x

Cause

This is because the Carbon copy installation package uses a default ccw32.ini file (with the entry "ShowClientTrayIcon=off").

The Carbon Copy agent configuration policy will not be applied until a basic inventory is sent back to the Notification Server and a new configuration files is received and apply by the agent.

Resolution
To prevent the Carbon copy tray icon from being displayed on the client between the installation time and configuration update time, create a new installation package (a batch file) to do one of the two options:

- run the Carbon Copy silent installation, stop the CarbonCopy32 service and wait until the agent configuration is updated (and the service automatically restarted).

- run the Carbon Copy agent silent installation, stop the service, use a batch / vbs script to change the "ShowClientTrayIcon=Off" to "ShowClientTrayIcon=On" and restart the service


Legacy ID



24962


Article URL http://www.symantec.com/docs/HOWTO4350


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