About adding a custom scale to a RAM questionnaire

Article:HOWTO47205  |  Created: 2011-03-24  |  Updated: 2011-03-24  |  Article URL http://www.symantec.com/docs/HOWTO47205
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About adding a custom scale to a RAM questionnaire

You can add a scale format to a questionnaire by using the Weight Wizard. The Response Assessment module (RAM) uses a scale of one or zero. A correct response receives a one weight value. The other answers are considered incorrect and receive a zero weight value. RAM lets you add a rating or a weight to your questions, answers, or both. You use the Weight Wizard tool to customize the weights that are used in your scale. You can disable the weights of a question, if necessary.

Only single-choice or multiple-choice questions can have a different weight applied. If you add a custom scale to a multiple-choice question, the Report Wizard reports the answer with the highest value. Text or memo questions are always disabled and have a weight value of zero. All user-defined questions are disabled and have a weight of zero, by default.

If the answers for a single-choice question have no relative relationship to one another then you should use the default scale of one and zero. A report would report the frequency of each answer. For a custom scale, you want each answer to represent a standard interval from one another.

In a custom scale questionnaire, questions receive different weight values. When you create a question, you assign a weight to the question or assign a weight to the answers. You estimate the weight values used in the custom scale. You should use the standards and best practices of your organization as a guide when you assign the weights. The results are displayed in the Report Wizard.

To use the quizzing tool, you must assign a weight for each answer.

Table: Question scale settings

Weight Name

Weight Value

Description

Disabled

0

Question not weighted

Low

1

Low priority or non-urgent control

Medium

2

Mid-priority control

High

3

High priority control

Highest

4

Top priority of the organization

You can assign a different weight to each answer. You can have only one correct answer, but you can give partial points for other answers. All user-defined answers are disabled and have a weight value of zero, by default.

You can modify the weight of an answer using the Weight Wizard. You can increase or decrease the weight to reflect your organization's standards. You can disable the weight of an answer. The Report Wizard ranks results by the weight value.

Table: Answer scale settings

Weight Name

Weight Value

Description

Disabled

0

Severity value not used

Minimal

1

Low exposure, but continue monitoring

Moderate

2

Moderate exposure, investigate further

Severe

3

Significant exposure, assign corrective action

Very Severe

4

Vulnerable, take immediate action

Extreme

5

Highly vulnerable, possible loss of important infrastructure with recovery questionable

See About working with the RAM console tools.


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