Troubleshooting connection through the Real-Time view

Article:HOWTO47560  |  Created: 2011-03-29  |  Updated: 2011-04-18  |  Article URL http://www.symantec.com/docs/HOWTO47560
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Troubleshooting connection through the Real-Time view

Some of the reasons why Real-Time System Manager cannot establish a real-time connection with the target computer are listed in the following table.

Table: Possible reasons of real-time connection errors

Technology

Possible reasons

WMI

The connection credentials are incorrect.

The computer is turned off .

The operating system is not loaded.

The computer is not connected to the network.

The firewall does not allow incoming WMI connections.

See Configuring the firewall to allow WMI connection.

Simple file sharing is enabled.

See Disabling simple file sharing on Windows XP SP2.

User Access Control is turned on.

See Configuring User Access Control on Windows Vista and Windows 7.

You are connecting to Microsoft Windows XP Home Edition, where WMI remote connection is not available.

You are connecting with a user that has an empty password.

ASF

The connection credentials are incorrect.

ASF is turned on in the BIOS but not configured.

For more information on configuring computers with ASF, see the Out of Band Management Component Implementation Guide.

ASF is turned off in the BIOS.

The computer is not connected to the network.

The target computer is not ASF capable.

Intel AMT

The connection credentials are incorrect.

The Intel AMT device is not configured.

For more information on configuring computers with Intel AMT, see the Out of Band Management Component Implementation Guide.

The Intel AMT device is in secure mode, but the connection profile is not configured to use the correct certificates, and vice versa.

For more information on configuring connection profiles, see the Symantec Management Platform Help.

Intel AMT is turned off in the BIOS.

The computer is not connected to the network.

The computer is not Intel AMT capable.

DASH

The connection credentials are incorrect.

DASH is turned on in the BIOS but not configured.

For more information on configuring computers with DASH, see the Out of Band Management Component Implementation Guide.

DASH is turned off in the BIOS.

The computer is not connected to the network.

The target computer is not DASH capable.

IPMI

The connection credentials are incorrect.

The IPMI device is not configured.

The IPMI device is in secure mode, but the connection profile is not configured to use the correct certificates.

IPMI is turned off in the BIOS.

The computer is not connected to the network.

The target computer is not IPMI capable.

SNMP

The SNMP community string is incorrect.

SNMP is not installed on the target computer.

The SNMP service is not running on the target computer.

The Notification Server computer is not in the list of hosts to accept the SNMP packets from. Check SNMP service properties.


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