What is the process for repairing Patch Management 7.x?

Article:HOWTO47868  |  Created: 2011-04-05  |  Updated: 2014-06-25  |  Article URL http://www.symantec.com/docs/HOWTO47868
Article Type
How To


Question: What is the process for repairing Patch Management 7.1 and 7.1 SP1, SP2, MP1.x & 7.5?

Answer: Work through the following process to repair PM 7.1 and 7.1 SP1, SP2, MP1.x & 7.5:

  1. Log on the Notification Server with Application Identity Credentials
    • Note: Windows Server 2008 no longer allows Session 0 as outlined on:  http://support.microsoft.com/kb/947723
    • Go to Windows Task Manager > Users tab: 'ID' column may = 1, but the 'Session' column should show something like 'RDP-Tcp=0.'
  2. Go to Start > All Programs > Altiris > Symantec Installation Manager > Symantec Installation Manager.
    • Highlight 'Altiris Patch Management Solution' and select the 'Repair' button.
    • After the Symantec Installation Manager repair completes, move to Steps 3 and 4.
  3. Open CMD 
    • Set the prompt for the installed drive - default: C:\ (Ensure the installed drive matches the environment):
    • Input: cd "Program Files\Altiris\Notification Server\bin"
      • Should appear in CMD: C:\Program Files\Altiris\Notification Server\Bin>

  4. Input these configuration commands, following the path in CMD outlined in step 3, and run them one by one to reconfigure the product to the database (Ensure the installed drive matches the environment):
    • AexConfig /Configure "C:\Program Files\Altiris\Patch Management\Core\Config\PatchManagementCore.config"
    • AexConfig /Configure "C:\Program Files\Altiris\Patch Management\Windows\Config\PatchManagement.config"
  5. Run any remaining HotFix repairs for Patch Management via SIM

Note: This process may take some time, depending on how many Software Update Policies are created and the performance of the NS and SQL Servers.

Article URL http://www.symantec.com/docs/HOWTO47868

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