About starting or stopping the Symantec System Recovery Agent service
To start, stop, or restart the Symantec System Recovery Agent service, you must be logged on as an administrator. (If your computer is connected to a network, network policy settings might prevent you from completing these tasks.)
You might need to start, stop, or restart the Symantec System Recovery Agent service for the following reasons:
Start or Restart
You should start or restart the agent if Symantec System Recovery is unable to connect to it on a computer. Or, you cannot reconnect from Symantec System Recovery.
You should restart the agent. This restart is necessary if you changed the user name or password that you use to log on to the agent service. You should also restart the agent after you have used the Security Configuration Tool to give additional users the ability to back up computers.
See About controlling access to Symantec System Recovery .
You can stop the agent if you believe that it causes a problem on the computer, or if you want to temporarily free memory resources.
If you stop the agent, you also prevent all of your drive-based backups and file and folder backups from running.
If you stop the Symantec System Recovery Agent service and then start Symantec System Recovery, the agent restarts automatically. The Status changes to Ready.
If you stop the Symantec System Recovery Agent service while the software runs, you receive an error message. Symantec System Recovery is disconnected from the agent. In most cases, you can click from the Task pane or from the Tray icon to restart the Symantec System Recovery Agent.
See Setting up recovery actions when the Symantec System Recovery Agent does not start.