Can Helpdesk 6.0 licenses be used for ServiceDesk 7.x, or can ServiceDesk 7.x licenses be used for Helpdesk 6.0?

Article:HOWTO50289  |  Created: 2011-04-27  |  Updated: 2012-03-09  |  Article URL http://www.symantec.com/docs/HOWTO50289
Article Type
How To



Helpdesk 6.0 licenses are not compatible with ServiceDesk 7.1, and visa versa.

ServiceDesk 7.1 licenses can be obtained by contacting your Symantec Sales representative, Corporate Sales at (800) 721-3934 or Licensing at (800) 342-0652. However, new or renewal Helpdesk 6 licenses are no longer available. The following article provides additional information on this:

How can a Helpdesk 6 license be renewed?
http://www.symantec.com/business/support/index?page=content&id=HOWTO59200

Related Article

Where can I find technical support for the discontinued Altiris Helpdesk 6 product?
http://www.symantec.com/business/support/index?page=content&id=HOWTO59201



Article URL http://www.symantec.com/docs/HOWTO50289


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