Can Helpdesk 6.0 licenses be used for ServiceDesk 7.x, or can ServiceDesk 7.x licenses be used for Helpdesk 6.0?
| Article:HOWTO50289 | | | Created: 2011-04-27 | | | Updated: 2012-03-09 | | | Article URL http://www.symantec.com/docs/HOWTO50289 |
Helpdesk 6.0 licenses are not compatible with ServiceDesk 7.1, and visa versa.
ServiceDesk 7.1 licenses can be obtained by contacting your Symantec Sales representative, Corporate Sales at (800) 721-3934 or Licensing at (800) 342-0652. However, new or renewal Helpdesk 6 licenses are no longer available. The following article provides additional information on this:
How can a Helpdesk 6 license be renewed?
http://www.symantec.com/business/support/index?page=content&id=HOWTO59200
Related Article
Where can I find technical support for the discontinued Altiris Helpdesk 6 product?
http://www.symantec.com/business/support/index?page=content&id=HOWTO59201
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Article URL http://www.symantec.com/docs/HOWTO50289
Terms of use for this information are found in Legal Notices
Thank you.