Can Helpdesk 6.0 licenses be used for ServiceDesk 7.x, or can ServiceDesk 7.x licenses be used for Helpdesk 6.0?
|Article:HOWTO50289|||||Created: 2011-04-27|||||Updated: 2012-03-09|||||Article URL http://www.symantec.com/docs/HOWTO50289|
Helpdesk 6.0 licenses are not compatible with ServiceDesk 7.1, and visa versa.
ServiceDesk 7.1 licenses can be obtained by contacting your Symantec Sales representative, Corporate Sales at (800) 721-3934 or Licensing at (800) 342-0652. However, new or renewal Helpdesk 6 licenses are no longer available. The following article provides additional information on this:
How can a Helpdesk 6 license be renewed?
Where can I find technical support for the discontinued Altiris Helpdesk 6 product?
Article URL http://www.symantec.com/docs/HOWTO50289