Can Helpdesk 6.0 licenses be used for ServiceDesk 7.x, or can ServiceDesk 7.x licenses be used for Helpdesk 6.0?

Article:HOWTO50289  |  Created: 2011-04-27  |  Updated: 2012-03-09  |  Article URL
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Helpdesk 6.0 licenses are not compatible with ServiceDesk 7.1, and visa versa.

ServiceDesk 7.1 licenses can be obtained by contacting your Symantec Sales representative, Corporate Sales at (800) 721-3934 or Licensing at (800) 342-0652. However, new or renewal Helpdesk 6 licenses are no longer available. The following article provides additional information on this:

How can a Helpdesk 6 license be renewed?

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Where can I find technical support for the discontinued Altiris Helpdesk 6 product?

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