Device configuration status code 13

Article:HOWTO51405  |  Created: 2011-05-04  |  Updated: 2012-11-19  |  Article URL
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Device configuration status code 13

Message: Failed reading drive or robot config file

Explanation: A request was made to list the device configuration, but an error was encountered while reading from the EMM database.

  • Examine the daemon debug log and system logs for a more detailed message on the error.

    See "Setting debug logging to a higher level" in the Troubleshooting Guide.

  • Verify that nbemm is running. Display the device configuration to determine whether or not the database is corrupt. Restore a saved copy of the databases from catalog backups, or delete them and recreate the device configuration as needed.

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