Device configuration status code 16

Article:HOWTO51408  |  Created: 2011-05-04  |  Updated: 2012-11-19  |  Article URL
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Device configuration status code 16

Message: A SCSI inquiry sent to the device has failed

Explanation: On a request to add or update a SCSI robotic library or drive, Media Manager cannot obtain the device's serial number and inquiry string. Media Manager is obtains this information by sending a SCSI Inquiry command to the device. Failure indicates that NetBackup was not able to communicate with the device by means of SCSI.

  • Ensure that the device is physically connected.

  • Ensure that the operating system is configured to recognize the device and that the operating system can see the device.

  • Ensure that no other process uses the device and that the device is not offline.

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