Resetting the administrator user name and password to admin

Article:HOWTO54992  |  Created: 2011-06-29  |  Updated: 2014-07-01  |  Article URL
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How To


Resetting the administrator user name and password to admin

You can use the resetpass.bat tool to reset the user name and password for the account that you use to log on to Symantec Endpoint Protection Manager. If the user name or password is something other than admin, running resetpass.bat changes the user name and password back to admin.

Warning: Do not use the tool resetpass.bat to reset the administrator password on Symantec Endpoint Protection or later. This tool is intended for use with earlier versions, and is not supported for later versions. The use of resetpass.bat with later versions may corrupt the installation. For information on resetting the password in this version or later, see: Resetting a forgotten password.


If the account has been locked out due to repeated logon attempts, the resetpass.bat tool does not unlock the account. The default lockout period is 15 minutes.

See Locking an administrator's account after too many logon attempts.


For the Symantec Endpoint Protection Enterprise Edition, do not use the admin account when setting up Active Directory Authentication. You must use a new Administrator account to use Active Directory authentication. For more information, see the knowledge base article, How to setup a SEPM administrator account to use your Active Directory authentication.

To reset the administrator password

  1. Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.

  2. Locate the Drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.

  3. Double-click resetpass.bat.

    The user name and password are reset to admin.

  4. Log on to Symantec Endpoint Protection Manager using admin for both the user name and the password, and change the password.


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