Enabling and viewing the Access log to check whether the client connects to the management server

Article:HOWTO55018  |  Created: 2011-06-29  |  Updated: 2011-12-16  |  Article URL http://www.symantec.com/docs/HOWTO55018
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How To


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Enabling and viewing the Access log to check whether the client connects to the management server

You can view the Apache HTTP server Access log on the management server to check whether the client connects to the management server. If the client connects, the client's connection problem is probably not a network issue. Network issues include the firewall blocking access, or networks not connecting to each other.

You must first enable the Apache HTTP server Access log before you can view the log.

Note:

Disable the log after you view it because the log uses unnecessary CPU resources and hard disk space.

See Troubleshooting communication problems between the management server and the client.

To enable the Apache HTTP server Access log

  1. In a text editor, open the file drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\apache\conf\httpd.conf.

  2. In the httpd.conf file, remove the hash mark (#) from the following text string and then save the file:

    #CustomLog "logs/access.log" combined

  3. Stop and restart the Symantec Endpoint Protection Manager service and Apache HTTP server:

    See Stopping and starting the management server service.

    See Stopping and starting the Apache Web server.

To view the Apache HTTP server Access log

  1. On the management server, open drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\apache\logs\access.log

  2. Look for a client computer's IP address or host name, which indicates that clients connect to the Apache HTTP server.

  3. Disable the Apache HTTP server Access log.


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Article URL http://www.symantec.com/docs/HOWTO55018


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