Using a browser to test the connectivity to the management server on the client computer
| Article:HOWTO55019 | | | Created: 2011-06-29 | | | Updated: 2011-12-17 | | | Article URL http://www.symantec.com/docs/HOWTO55019 |
You can use a Web browser on the client computer to test the connectivity between the management server and the client. This method helps determine if the client has a problem with the connection or network, or a problem with the client.
You can also check the connection between the management server on the client computer by using the following methods:
Checking whether the client status icon shows a green dot.
See How to determine whether the client is connected and protected.
Checking the connection status on the client.
See Checking the connection or reconnecting to the management server.
To use a browser to test the connectivity to the management server on the client computer
On the client computer, open a Web browser, such as Internet Explorer.
In the browser command line, type the following command:
http://management server address:8014/secars/secars.dll?hello,secars
where management server address is the management server's DNS name, NetBios name, or IP address.
When the Web page appears, look for one of the following results:
If the word OK appears, the client computer connects to the management server. Check the client for a problem.
If the word OK does not appear, the client computer does not connect to the management server. Check the client's network connections and that network services are running on the client computer. Verify the DNS service for the client and check its routing path.
See Troubleshooting communication problems between the management server and the client.
|
|
Legacy ID
v11903396_v59371754
Article URL http://www.symantec.com/docs/HOWTO55019
Terms of use for this information are found in Legal Notices
Thank you.