Resetting a forgotten password

Article:HOWTO55059  |  Created: 2011-06-29  |  Updated: 2014-07-01  |  Article URL
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Resetting a forgotten password

If you have system administrator access rights for a site, you can allow your administrators to reset passwords. A password is reset by sending an email that contains a link to activate a temporary password.

See Allowing administrators to reset forgotten passwords.


You can use this method to reset a password only for the administrator accounts that authenticate by using Symantec Management Server authentication. This method does not work for any administrator accounts that authenticate by using either RSA SecurID authentication or directory authentication.

See Setting up authentication for administrator accounts.


A temporary password can be requested only once per minute from a single Symantec Endpoint Protection Manager console.


For security reasons, entries are not verified on the server. To check whether the password reset was successful, you must check the administrator email.

If a mail server is configured, the mail server is used to send the email. If the email cannot be sent for any reason, the SMTP service is used to send the email. We recommend that you configure a mail server .

Warning: Do not use the tool resetpass.bat to reset the administrator password on Symantec Endpoint Protection or later. This tool is intended for use with earlier versions, and is not supported for later versions. The use of resetpass.bat with later versions may corrupt the installation.

To reset a forgotten password

  1. On the management server computer, click Start > All Programs > Symantec Endpoint Protection Manager > Symantec Endpoint Protection Manager.

  2. In the Logon screen, click Forgot your password?.

  3. In the Forgot Password dialog box, type the user name for the account for which to reset the password.

    For domain administrators and limited administrators, type the domain name for the account. If you did not set up domains, leave the domain field blank.

  4. Click Temporary Password.

    An email that contains a link to activate the temporary password is sent to the administrator.

    As a security precaution, the administrator must change the temporary password immediately after logging on.

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