Resetting a forgotten password
If you have system administrator access rights for a site, you can allow your administrators to reset passwords. A password is reset by sending an email that contains a link to activate a temporary password.
See Allowing administrators to reset forgotten passwords.
You can use this method to reset a password only for the administrator accounts that authenticate by using Symantec Management Server authentication. This method does not work for any administrator accounts that authenticate by using either RSA SecurID authentication or directory authentication.
See Setting up authentication for administrator accounts.
A temporary password can be requested only once per minute from a single Symantec Endpoint Protection Manager console.
For security reasons, entries are not verified on the server. To check whether the password reset was successful, you must check the administrator email.
If a mail server is configured, the mail server is used to send the email. If the email cannot be sent for any reason, the SMTP service is used to send the email. We recommend that you configure a mail server .
To reset a forgotten password
On the management server computer, click > > > .
In the Logon screen, click .
In the Forgot Password dialog box, type the user name for the account for which to reset the password.
For domain administrators and limited administrators, type the domain name for the account. If you did not set up domains, leave the domain field blank.
An email that contains a link to activate the temporary password is sent to the administrator.
As a security precaution, the administrator must change the temporary password immediately after logging on.