Investigating protection problems using the troubleshooting file on the client

Article:HOWTO55099  |  Created: 2011-06-29  |  Updated: 2011-12-17  |  Article URL http://www.symantec.com/docs/HOWTO55099
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Investigating protection problems using the troubleshooting file on the client

To investigate client problems, you can examine the Troubleshooting.txt file. The Troubleshooting.txt file contains information about policies, virus definitions, and other client-related data.

See Troubleshooting communication problems between the management server and the client.

To export the troubleshooting file from the client

  1. On the client computer, open the client.

  2. In the client, click Help, and then click Troubleshooting.

  3. In the client, under Troubleshooting Data, click Export.

  4. In the Save As dialog box, accept the default troubleshooting file name or type a new file name, and then click Save.

    You can save the file on the desktop or in a folder of your choice.

  5. Using a text editor, open Troubleshooting.txt to examine the contents.

    Contact Symantec Technical Support for assistance. Symantec Technical Support might request that you email the Troubleshooting.txt file.

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Article URL http://www.symantec.com/docs/HOWTO55099


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