Preparing for disaster recovery

Article:HOWTO55106  |  Created: 2011-06-29  |  Updated: 2011-12-16  |  Article URL
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Preparing for disaster recovery

In case of hardware failure or database corruption, you should prepare for disaster recovery by backing up the information that is collected while you installed Symantec Endpoint Protection Manager. You then copy these files to another computer.

Table: High-level steps to prepare for disaster recovery




Step 1

Back up the database.

Back up the database regularly, preferably weekly.

The database backup folder is saved to Drive: \\Program Files\Symantec\Symantec Endpoint Protection Manager\data\backup.

The backup file is called

See Backing up the database and logs.

Step 2

Back up the disaster recovery file.

The recovery file includes the encryption password, keystore files domain ID, certificate files, license files, and port numbers.

After you install the management server, copy the compressed recovery file to another computer. By default, the file is located in the following directory:

Drive:\\Program Files\Symantec\ Symantec Endpoint Protection Manager\Server Private Key Backup\

  • The recovery file only stores the default domain ID. If you have multiple domains, the recovery file does not store that information. If you need to perform disaster recovery, you must re-add additional domains.

    See Adding a domain.

  • If you update the self-signed certificate to a different certificate type, the management server creates a new recovery file. Because the recovery file has a timestamp, you can tell which file is the latest file.

    See Updating a server certificate.

Step 3

Save the IP address and host name of the management server to a text file (optional).

If you have a catastrophic hardware failure, you must reinstall the management server using the IP address and host name of the original management server.

Add the IP address and host name to a text file that is called Backup.txt.

Step 4

Copy the files you backed up in the previous steps to another computer.

Copy the backed up files to a computer in a secure location.

See Performing disaster recovery.

See Backing up your license files.

See the knowledge base article called Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager.

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