Using the policy serial number to check client-server communication
|Article:HOWTO55195|||||Created: 2011-06-29|||||Updated: 2011-12-16|||||Article URL http://www.symantec.com/docs/HOWTO55195|
You can manually update the policies and use the policy serial numbers to check whether your managed client computers can communicate with your management server. If the client does not receive the update, there might be a communication problem.
You first check the policy serial number on the client to see if it matches the serial number that appears in the console. If the client communicates with the management server and receives regular policy updates, the serial numbers should match.
To view the policy serial number in the console
To view the policy serial number on the client computer
To update policies manually from the client computer
To update policies manually from the console
Article URL http://www.symantec.com/docs/HOWTO55195