Using the policy serial number to check client-server communication

Article:HOWTO55195  |  Created: 2011-06-29  |  Updated: 2011-12-16  |  Article URL http://www.symantec.com/docs/HOWTO55195
Article Type
How To


Subject


Using the policy serial number to check client-server communication

You can manually update the policies and use the policy serial numbers to check whether your managed client computers can communicate with your management server. If the client does not receive the update, there might be a communication problem.

You first check the policy serial number on the client to see if it matches the serial number that appears in the console. If the client communicates with the management server and receives regular policy updates, the serial numbers should match.

If the policy serial numbers do not match, you can try to manually update the policies on the client computer and check the troubleshooting logs.

See Performing tasks that are common to all security policies

To view the policy serial number in the console

  1. In the console, click Clients.

  2. Under Clients, select the relevant group.

    The policy serial number and policy date appear in the upper right corner of the program window.

    Note:

    The policy serial number and the policy date also appear at the bottom of the details list on the Details tab.

To view the policy serial number on the client computer

  • On the client computer, in the client, click Help > Troubleshooting.

    On the Management tab, look at the policy serial number.

    The serial number should match the serial number on the console for the group that the client computer is in.

To update policies manually from the client computer

  1. On the client computer, in the client user interface, click Help > Troubleshooting

  2. In the Troubleshooting dialog box, in the left column, click Management.

  3. On the Management panel, under Policy Profile, click Update.

To update policies manually from the console

  1. In the console, click Clients.

  2. Under Clients, right-click a group that is configured for Pull mode, and then click Run Command on Group.

    Client computers that are configured for Push mode receive policy updates immediately, so you do not need to update them manually.

  3. Click Update Content.

  4. Check the policy serial numbers on the console and on a client computer to see if the numbers match.


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