Creating exceptions for Symantec Endpoint Protection

Article:HOWTO55204  |  Created: 2011-06-29  |  Updated: 2011-12-16  |  Article URL http://www.symantec.com/docs/HOWTO55204
Article Type
How To


Subject


Creating exceptions for Symantec Endpoint Protection

You can create different types of exceptions for Symantec Endpoint Protection.

Any exception that you create takes precedence over any exception that a user might define. On client computers, users cannot view the exceptions that you create. A user can view only the exceptions that the user creates.

See Managing exceptions for Symantec Endpoint Protection

See Creating exceptions from log events in Symantec Endpoint Protection Manager

Table: Creating exceptions for Symantec Endpoint Protection

Task

Description

Exclude a file from virus and spyware scans

Supported on Windows and Mac clients.

Excludes a file from virus and spyware scans.

See Excluding a file or a folder from scans.

Note:

File exceptions do not apply to SONAR. To exclude a file from SONAR, use an application exception.

Exclude a folder from scans

Supported on Windows and Mac clients.

Excludes a folder from virus and spyware scans, SONAR, or all scans on Windows clients. You can also exclude a folder from virus and spyware scans on Mac clients.

See Excluding a file or a folder from scans.

Exclude a known risk from virus and spyware scans

Supported on Windows clients.

Excludes a known risk from virus and spyware scans. The scans ignore the risk, but you can configure the exception so that the scans log the detection. In either case, the client software does not notify users when it detects the specified risks.

If a user configures custom actions for a known risk that you configure to ignore, Symantec Endpoint Protection ignores the custom actions.

See Excluding known risks from virus and spyware scans.

Security risk exceptions do not apply to SONAR.

Exclude file extensions from virus and spyware scans

Supported on Windows clients.

Excludes any files with the specified extensions from virus and spyware scans.

See Excluding file extensions from virus and spyware scans.

Extension exceptions do not apply to SONAR.

Force an application detection

Supported on Windows clients.

Use the Application to monitor exception to force virus and spyware scans or SONAR to detect an application. When clients detect the application, you can create an exception to allow or block the application.

See Forcing scans to detect an application.

Specify how scans handle detected or downloaded applications

Supported on Windows clients.

Specifies how Symantec Endpoint Protection handles an application that is detected by virus and spyware scans (including Download Insight), SONAR, Tamper Protection, or application learning. You can use the exception to specify how Download Insight handles an application that your users try to download.

You can force Symantec Endpoint Protection to detect an application by specifying an Application to monitor exception. Then you can create an Application exception to specify how scans handle the application.

The application exception is a SHA-2 hash-based exception. Legacy exceptions for TruScan proactive threat scans appear as SHA-1 hash-based exceptions. Legacy clients support SHA-1 exceptions only. The file fingerprint in the exceptions list is preceded by a 2 or a 1 respectively to indicate the file hash type.

See Specifying how Symantec Endpoint Protection handles an application that scans detect or that users download.

See Configuring the management server to collect information about the applications that the client computers run.

Exclude applications from application control

Supported on Windows clients.

Occasionally application control interferes with an application. You can configure an exception to exclude an application from application control.

See Excluding applications from application control.

Exclude a Web domain from scans

Supported on Windows clients.

Download Insight scans the files that users try to download from Web sites and other portals. Download Insight runs as part of a virus and spyware scan. You can configure an exception for a specific Web domain that you know is safe.

Download Insight must be enabled for the exception to have any effect.

Note:

If your client computers use a proxy with authentication, you must specify trusted Web domain exceptions for Symantec URLs. The exceptions let your client computers communicate with Symantec Insight and other important Symantec sites.

For information about the recommended exceptions, see the related Technical Support Knowledge Base article.

See Excluding a trusted Web domain from scans.

Create exceptions for Tamper Protection

Supported on Windows clients.

Tamper Protection protects client computers from the processes that tamper with Symantec processes and internal objects. When Tamper Protection detects a process that might modify the Symantec configuration settings or Windows registry values, it blocks the process. You might need to allow an application to modify Symantec settings. You might want to stop Tamper Protection for certain areas of the registry or certain files on the client computer.

In some cases, Tamper Protection might block a screen reader or some other assistive technology application. You can create an exception so that the application can run on client computers.

See Creating a Tamper Protection exception.


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