Searching for information about the applications that the computers run

Article:HOWTO55217  |  Created: 2011-06-29  |  Updated: 2011-12-16  |  Article URL http://www.symantec.com/docs/HOWTO55217
Article Type
How To


Subject


Searching for information about the applications that the computers run

After the management server receives the list of applications from the clients, you can run queries to find out details about the applications. For example, you can find all the client computers that use an unauthorized application. You can then create a firewall rule to block the application on the client computer. Or you may want to upgrade all the client computers to use the most current version of Microsoft Word. You can use the Search for Applications task from any type of policy.

Note:

The Mac client does not monitor the applications and the services that run on Mac computers.

You can search for an application in the following ways:

  • By application.

    You can limit the search to specific applications or application details such as its name, file fingerprint, path, size, version, or last modified time.

  • By client or client computer.

    You can search for the applications that either a specific user runs or a specific computer runs. For example, you can search on the computer's IP address.

You can also search for application names to add to a firewall rule, directly within the Firewall policy.

See Defining information about applications.

Note:

The information in the Search box is not collected until you enable the feature that keeps track of all the applications that clients run. You can go to the Clients page, Communications Settings dialog box for each group or location to enable this feature.

To search for information about the applications that the computers run

  1. In the console, click Policies.

  2. On the Policies page, under Tasks, click Search for Applications.

  3. In the Search for Applications dialog box, to the right of the Search for applications in field, click Browse.

  4. In the Select Group or Location dialog box, select a group of clients for which you want to view the applications, and then click OK.

    You can specify only one group at a time.

  5. Make sure that Search subgroups is checked.

  6. Do one of the following actions:

    • To search by user or computer information, click Based on client/computer information.

    • To search by application, click Based on applications.

  7. Click the empty cell under Search Field, and then select the search criterion from the list.

    The Search Field cell displays the criteria for the option that you selected. For details about these criteria, click Help.

  8. Click the empty cell under Comparison Operator, and then select one of the operators.

  9. Click the empty cell under Value, and then select or type a value.

    The Value cell may provide a format or a value from the drop-down list, depending on the criterion you selected in the Search Field cell.

  10. To add an additional search criterion, click the second row, and then enter information in the Search Field, Comparison Operator, and Value cells.

    If you enter more than one row of search criteria, the query tries to match all conditions.

  11. Click Search.

  12. In the Query Results table, do any of the following tasks:

    • Click the scroll arrows to view additional rows and columns.

    • Click Previous and Next to see additional screens of information.

    • Select a row, and then click View Details to see additional information about the application.

    The results are not saved unless you export them to a file.

  13. To remove the query results, click Clear All.

  14. Click Close.

See Monitoring the applications and services that run on client computers


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Article URL http://www.symantec.com/docs/HOWTO55217


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