Customizing Download Insight settings

Article:HOWTO55253  |  Created: 2011-06-29  |  Updated: 2011-12-16  |  Article URL http://www.symantec.com/docs/HOWTO55253
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How To


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Customizing Download Insight settings

You might want to customize Download Insight settings to decrease false positive detections on client computers. You can change how sensitive Download Insight is to the file reputation data that it uses to characterize malicious files. You can also change the notifications that Download Insight displays on client computers when it makes a detection.

See Customizing the virus and spyware scans that run on Windows computers

See Managing Download Insight detections

To customize Download Insight settings

  1. In the console, open a Virus and Spyware Protection policy and select Download Protection.

  2. On the Download Insight tab, make sure that Enable Download Insight to detect potential risks in downloaded files based on file reputation is checked.

    If Auto-Protect is disabled, Download Insight cannot function even if it is enabled.

  3. Move the slider for malicious file sensitivity to the appropriate level.

    If you set the level higher, Download Insight detects more files as malicious and fewer files as unproven. Higher settings, however, return more false positives.

  4. Check or uncheck the following options to use as additional criteria for examining unproven files:

    • Files with fewer than x users

    • Files known by users for less than x days

    When unproven files meet this criteria, Download Insight detects the files as malicious.

  5. Make sure that Automatically trust any file downloaded from an intranet website is checked.

  6. On the Actions tab, under Malicious Files, specify a first action and a second action.

  7. Under Unproven Files, specify the action.

  8. On the Notifications tab, you can specify whether or not to display a message on client computers when Download Insight makes a detection.

    You can also customize the text of a warning message that appears when a user allows a file that Download Insight detects.

  9. Click OK.


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Article URL http://www.symantec.com/docs/HOWTO55253


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