Viewing Shared Insight Cache events in the Cache Server log

Article:HOWTO55316  |  Created: 2011-06-29  |  Updated: 2011-12-16  |  Article URL http://www.symantec.com/docs/HOWTO55316
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How To


Subject


Viewing Shared Insight Cache events in the Cache Server log

You can view the log to see any events that Shared Insight Cache creates. Shared Insight Cache prints logs in the following format:

[|] %thread | %d{MM/dd/yyyyHH:mm:ss} | %level | %logger{2} | %message [-]%newline

For example:

[|] 4 | 12/15/2010 10:51:37 | INFO | CacheServerService.Service | Started service [-]

Modify the configuration file to specify the log severity that you want to use for Shared Insight Cache.

Table: Shared Insight Cache log levels describes the log levels that you can select.

Table: Shared Insight Cache log levels

Log level

Description

OFF

OFF indicates that no incidents are logged.

FATAL

FATAL level logs the messages that require you to take action. These messages are the errors that cause Shared Insight Cache to stop.

For example, a fatal message may indicate that the server IP address is not available, which means Shared Insight Cache cannot run.

ERROR

ERROR level logs the messages that require you to take action, but the process continues to run. They are errors in the system that cause Shared Insight Cache to fail or lose functionality.

You also receive all log entries for FATAL messages.

This level is the default logging level.

WARN

WARN level logs the messages that indicate the Shared Insight Cache behavior that may be undesirable, but do not cause it to fail.

You also receive all log entries for FATAL messages and ERROR messages.

INFO

INFO log level messages are the messages that describe general actions or information of Shared Insight Cache. They may indicate the state of the system and help validate behavior or track down issues. However, alone they are not intended to report actionable items.

For example, an information message may indicate that cache pruning is complete. The message does not detail a problem. It only logs behavior.

You also receive all log entries for FATAL messages, ERROR messages, and WARN messages.

DEBUG

ALL

DEBUG and ALL log level messages produce the same results. These log levels are intended for Support to troubleshoot problems with Shared Insight Cache.

You also receive all log entries for all other log levels.

Note:

The default setting of ERROR should be sufficient. When you increase the log, you begin to significantly increase the size of your log file. Only increase the log level when you need to troubleshoot issues with Shared Insight Cache. When you resolve the issue, return to the log level of ERROR.

To view Shared Insight Cache events in the Cache Server log

  • Go to the following directory location:

    Installation Directory/CacheServer.log

See Customizing Shared Insight Cache settings


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