How To Find Support Information for Recently Acquired Companies

Article:HOWTO55897  |  Created: 2011-07-13  |  Updated: 2013-04-11  |  Article URL http://www.symantec.com/docs/HOWTO55897
Article Type
How To


Important Support information for recently acquired companies

LiveOffice
LiveOffice customers should continue to use telephone, email and online case management to contact Technical Support.
Please refer to the following website for the contact method available for your product:
Special Note: If you are a LiveOffice Teleconferencing client, this service will be discontinued March 31, 2013. Please email LiveOffice Support if you have questions around this service discontinuation : lof_support@symantec.com
 
VeriSign Japan
If you are a VeriSign Japan customer with active support/maintenance and require Technical Support, you can reach VeriSign Japan Technical Support at:
Hours of Operation:
9:30 -17:30 M-F Japan (except holidays)
Phone: 044-520-7210 - Options 1 – 4 or 044-520-7211 - Alternate for MPKI for SSL
 
Product
Contact Method
VeriSign server ID
       Web Form
       Phone
       Email
       Help Desk
       044-520-7210 option 1
       Not Available
VeriSign Trust Seal
       Web Form
       Phone
       Email
       Help Desk
       Not Available
       044-520-7210 option 1
VeriSign EV SSL Certificate
       Webt Form
       Phone
       Email
       Help Desk
       044-520-7210 option 4
       Not Available
VeriSign Managed PKI for SSL
       Web Form
       Phone
       Email
       Help Desk
       Not Available
       044-520-7210  Option 2
       mpki-support@verisign.co.jp  
VeriSign Secure Email ID
       Web Form
       Phone
       Email
       Help Desk
       Not Available
       044-520-7210 Option 3
Code Signing Certificates
       Web Form
       Phone
       Email
       Help Desk
       044-520-7210 Option 3
       Not Available
VeriSign Managed PKI
       Web Form
       Phone
       Email
       Help Desk
       044-520-7210 Option 3
Standard Class2 personal e-VeriSign certificate email
       Web Form
       Phone
       Email
       Help Desk
       https://support.verisign.co.jp (Admin credentials required)
       Not Available
Certificate issued by VeriSign BMS Service
       Web Form
       Phone
       Email
       Help Desk
       Not Available
       Not Available
Web-mail security service
       Web Form
       Phone
       Email
       Help Desk
       Not Available
       Not Available
Digital Brand Management Services
       Web Form
       Phone
       Email
       Help Desk
       Not Available
       Not Available
        Dbm@overisign.Co.Jp
VeriSign Domain Name Service
       Web Form
       Phone
       Email
       Help Desk
       Not Available
       Not Available
 
 


Article URL http://www.symantec.com/docs/HOWTO55897


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