Does setting a user's Active Directory account to be inactive cause Helpdesk worker accounts to also become inactive?

Article:HOWTO55905  |  Created: 2011-07-14  |  Updated: 2011-07-14  |  Article URL
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If a user in Active Directory (AD) is set to be inactive (AD > Account > Account options > Account is disabled), this does not affect the related user record in the Notification Server (NS) User resources, as there is no field in Altiris that monitors a user's AD "active" status. As Helpdesk does not sync from AD, but the NS, it too does not monitor AD's "active" status. Therefore, Helpdesk workers will not automatically be set to be inactive if their AD user is set to be inactive. This is working as designed.

To obtain this functionality, upgrade to ServiceDesk 7.1.

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