About installing the FSA Agent on a Windows file server

Article:HOWTO56410  |  Created: 2011-08-01  |  Updated: 2013-07-12  |  Article URL http://www.symantec.com/docs/HOWTO56410
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About installing the FSA Agent on a Windows file server

If you want to use placeholder shortcuts, File Blocking, or FSA Reporting with a Windows file server, you must install the FSA Agent on the file server.

Note:

Do not install the FSA Agent on Enterprise Vault servers, NetApp filers, or EMC Celerra/VNX devices.

For details of the supported versions and prerequisite service packs of the Windows operating system, see the Enterprise Vault Compatibility Charts at http://www.symantec.com/docs/TECH38537.

For a Windows server other than a Server Core installation, the FSA Agent requires the following prerequisites on the file server:

  • Windows Installer 3.1

  • .NET Framework 3.5 SP1 or SP2

For a Windows Server 2008 Server Core installation, the prerequisites are that the following optional Windows features are enabled:

  • ServerCore-WOW64 (installed by default)

  • NetFx2-ServerCore

  • NetFx2-ServerCore-WOW64

For a Windows Server 2012 Server Core installation, the prerequisites are that the following optional Windows features are enabled:

  • ServerCore-WOW64

  • NetFx3

  • NetFx3ServerFeatures

Note:

FSA Agent installation requires an up-to-date VeriSign root certificate on the target computer. Certificate updates usually happen automatically over the Internet. If the certificate is out-of-date, for example because the computer has no Internet connection, the FSA Agent installation fails with a 'Signature verification failed' error in the FSA Agent installation log. For more details and for instructions on how to update the root certificate, see the following technical note on the Symantec Support website:

http://www.symantec.com/docs/TECH179712

You can install the FSA Agent on the file server from the Administration Console, or manually.

Table: Options for installing the FSA Agent lists the options for installing the FSA Agent.

Table: Options for installing the FSA Agent

Method

Notes

Description

Installation from the Administration Console.

("Push install")

If the file server's firewall is on, the firewall must be suitably configured to allow access.

You must run the Administration Console with an account that is a member of the local Administrators group on the file server.

Requires the password of the Vault Service account.

See Installing the FSA Agent using the Install FSA Agent wizard.

Manual installation on the file server.

Does not require access through the file server's firewall.

The MSI installation kits and other required files are provided on the Enterprise Vault server.

You must use an account that is a member of the local Administrators group on the file server.

Requires the user name and password of the Vault Service account.

See Installing the FSA Agent manually.

Note:

Before you install any antivirus product on a file server on which you have installed the FSA Agent, we recommend that you stop the File Placeholder Service on the file server. After completing the installation of the antivirus product, you must restart the File Placeholder Service.

See About the FSA Agent

See About FSA Agent uninstallation

See Updating the logon credentials of the FSA Agent services


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